Frequently Asked Questions

Last Updated: June 11, 2026

Getting Started

What is Pip? 
Pip is a calm, private personal AI assistant that keeps your files in one place, remembers
          what matters, and works with every major AI. It picks the right model for each task,
          connects to the apps you already use, and keeps your data private by default — stored in
          Europe.
 

How do I create an account?

Creating an account is simple:

1 Click "Sign Up" on the landing page
2 Continue with Google, or sign up with your email and a password
3 Complete your profile with a few basics

Features

What can Pip help me with?

Pip can assist with a wide range of tasks:

Answering questions

Get information on any topic, from homework help to cooking tips

Planning & organization

Manage schedules, create to-do lists, plan events

Learning & education

Explain complex topics, summarize what you're reading, help you study

Files & memory

Keep your files in one place and ask Pip about them — it remembers what matters

Can Pip remember context from previous conversations?

Yes! Pip maintains conversation history within each chat thread, allowing it to understand context and provide more relevant responses. You can start a new conversation thread for different topics to keep things organized.

Can I use Pip on my phone?

Yes! Pip is accessible through any web browser on your phone, and we also offer native iOS and Android apps for the best mobile experience.

Privacy & Security

Is my data safe with Pip?

Absolutely. We take data security very seriously:

All data is encrypted in transit (TLS/SSL) and at rest
We use industry-standard authentication protocols
Regular security audits and monitoring
Compliance with GDPR and CCPA regulations

For more details, please review our Privacy Policy.

Do you sell my data?

No, never.

We do not sell, rent, or trade your personal information to third parties. We do not share your data for marketing purposes. Your data belongs to you, and we are committed to keeping it private and secure.

Can children use Pip?

Pip is built for ages 13 and up. It isn't designed for children under 13, and we don't knowingly collect their data — if we learn an under-13 account exists, we delete it.

Dedicated family features — age-appropriate spaces and parental controls — are something we plan to build properly in a future version. See our Privacy Policy for details.

What happens when I delete a conversation or my data?

When you delete, it's gone forever.

Deletion in Pip is permanent and immediate. We do not keep backups of deleted data, and there is no recovery option.

Note: A deletion audit log entry is retained for security and compliance purposes, but it only records that a deletion occurred—not the actual content that was deleted.

Technical Questions

What AI technology powers Pip? 
Pip works with AI models from Anthropic (Claude), Google (Gemini), OpenAI (GPT), Meta
          (Llama), and more. It picks the best model for each task automatically, but you can switch
          models anytime.
 

What browsers are supported?

Pip works best on modern browsers:

Chrome (latest version)

Firefox (latest version)

Safari (latest version)

Edge (latest version)

Can I export my data?

Yes! You can export your data yourself at any time from Settings → Privacy — Pip builds you a downloadable package, in a machine-readable format (JSON), with everything it stores about you.

Billing & Subscription

How much does Pip cost?

Pip has three plans — see the full breakdown on the pricing page.

Free — $0 forever. Enough to try Pip and see if we click.
Pip — $18/month. Generous limits for everyday use. Pip routes to the right model for each task.
Pip Pro — $36/month. Pick any model directly, including flagship models like Claude Opus, GPT-5, and Gemini Pro.

What's the difference between Pip and Pip Pro?

On Pip, conversations route automatically to the model best suited for each task — fast for quick questions, deeper for harder ones. You don't think about which AI is which.

On Pip Pro, you can pick any model directly when you want to — including the flagship reasoning models. Pro also doubles your storage and triples your image generation.

What's a premium message?

Flagship models — like Claude Opus, GPT-5, and Gemini Pro — cost more to run, so Pip Pro includes a monthly budget of 300 premium messages for sends that route to them. A flagship-tier send uses 5 of your premium-message budget, an advanced send uses 3, basic 1. Most Pro users don't approach the cap.

Can I switch plans or cancel anytime?

Yes. Upgrades take effect immediately. Downgrades take effect at your next billing cycle, so you keep what you paid for. Cancellation is one click from in-app Settings — no email-us-to-cancel friction.

Is there a family plan?

Not yet. We're building it properly — age-appropriate spaces, parental controls, per-member memory. We'd rather ship it right than ship it fast. Once it's ready, current Pip subscribers get first access.

Support

How do I contact support?

We're here to help! You can reach us at:

Email:

hello@hellopip.ai

Response Time: 24-48 hours

I found a bug. How do I report it?

Thank you for helping us improve! Please email us at hello@hellopip.ai with:

Description of the issue
Steps to reproduce
What you expected to happen
Screenshots (if applicable)
Your browser and operating system

I have a feature request. Where can I share it?

We love hearing your ideas! Send feature requests to hello@hellopip.ai. We review all suggestions and prioritize based on user feedback.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to reach out:

General & Support

hello@hellopip.ai

Privacy & Legal

privacy@hellopip.ai