Refund Policy

Pip's Free plan costs nothing and never expires, so you can see how Pip fits your life before paying for anything. Paid plans (Pip and Pip Pro) are billed monthly, in advance, and renew automatically until you cancel.

• You can cancel anytime — in the app, under Settings → Subscription.
• When you cancel, you keep your paid features until the end of the current billing period. We don't charge you again after that.
• Cancelling stops future renewals. On its own it doesn't refund the current period — see below for when refunds apply.

Paid plans give you immediate access to paid features, and that usage carries real costs for us — the AI models you message cost money on every send.

• Cancel anytime — you keep access until the end of the current billing period and aren't charged again.
• After the first 14 days, monthly fees aren't refundable for partial or unused time, unless the law requires otherwise or you were charged in error.
• The Free plan is there to try Pip first, for as long as you like, at no cost.

If you subscribed through Apple on an iPhone or iPad, Apple processes the payment and handles refunds under its own terms. We can't refund App Store purchases directly. To request one, visit reportaproblem.apple.com or use your device Settings, where you can also manage or cancel the subscription anytime.

Charged in error, charged twice, or something just looks wrong? Email us — we'll investigate and make it right, regardless of the windows above.

Email us from the address on your account and tell us what happened — a billing error, a duplicate charge, or a situation you think deserves an exception. We aim to respond within 2 business days and we'll make a fair call.